At Lexira, your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a 15-day return period starting from the day you receive your order.
Conditions for Returns
To qualify for a return:
- Items must be unused and in the same condition as received.
- Items must be in their original packaging.
- Proof of purchase (receipt) is required.
- Items marked as “final sale” or “non-returnable” cannot be returned.
How to Return Your Item
- Contact Us: Email [email protected] to request a Return Merchandise Authorization (RMA) number.
- Pack the Item: Securely pack the item in its original packaging with the receipt and display the RMA number on the outside of the package.
- Ship the Item: Return the item to
- Vietnam Address: 156 Phan Boi Chau, Ba Dinh, Thanh Hoa 40000, Vietnam
- U.S. Address: 4910 Northfield Rd, North Randall, OH 44128, United States
Note: Return shipping costs are the customer’s responsibility.
Refund Process
- Once your return is received and inspected, we’ll notify you of the outcome.
- If approved, your refund will be processed to the original payment method within 5 business days.
- Please allow additional time for your bank or credit card provider to post the refund.
For assistance, contact us at [email protected]. Thank you for choosing Lexira!